Shipping policy

Thank you for shopping with Pet’s: The New Kids! We want to make sure you have a smooth and reliable shopping experience. Please read our shipping policy carefully.

🚚 Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been shipped.

🌍 Shipping Locations

  • Β We ship internationally.

  • But the quote for shipping depends on the country; the processing time is one day

πŸ“¦ Shipping Methods & Delivery Times

  • Standard Shipping: 2–6 business days

  • Expedited Shipping: 2–3 business days

  • Delivery times depend on your location and carrier availability.

πŸ’² Shipping Costs

  • Standard Shipping: Free on all orders over $50

  • Orders under $50: Shipping is calculated at checkout.

  • Expedited shipping rates are available and displayed at checkout.

πŸ“§ Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 24–48 hours for tracking information to update.

πŸ“Œ Lost or Delayed Packages

  • We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping addresses.

  • If your package is delayed or lost, please contact us and we will do our best to assist you.

πŸ”„ Returns & Exchanges

  • Please refer to our Return Policy for details on returns, refunds, and exchanges.

πŸ“ž Contact Us

If you have any questions about your order or shipping, feel free to reach out to us:
πŸ“§ Email: petsthenewkid@gmail.com
πŸ“ž Phone: 770-510-6843

We’re always happy to help! πŸ’š